El Servicio Nacional del Consumidor (SERNAC) y la Superintendencia de Educación Superior (SES) trabajan de manera coordinada para resguardar el debido cumplimiento del derecho a retracto, periodo que vence este jueves 3 de febrero.
Atención a público: Moneda 975, piso 11, Santiago RM.
Hours of operation: Monday to Friday from 9:00 to 13:00 hours.
The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled.
Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.
I am the person concerned or the I represent
I have a problem that I have not been able to resolve with an Institution of Higher Education. I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.
Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.
La denuncia es el acto por medio del cual se pone en conocimiento a la Superintendencia de una eventual irregularidad, con el objeto de que ésta investigue y adopte las medidas que correspondan
Apply by the Superintendence sanctions
apply in accordance with the law.
It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant
I am the person concerned or the I represent.I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).I can describe the specific facts constituting a violation, the date and place in which they occurred.If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).
Under the categories of complaints:
Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes
Problems in the community institutional arising from violations of the internal regulations of the institutions
Charges for removal or academic suspension, charging wrong.
Benefits and/or grants student grants and loans)
Misleading advertising 
Infrastructure or equipment, laboratories, computer support
Application and admission selection test
Comprehensive policy against sexual harassment, violence and gender discrimination
Breaches in the area of school Education
Application and renewal of scholarships allocated by the Ministry of Education
Higher education institutions are not officially recognized by the State
Requirements in closed institutions
Labour issues
Tuition associated with immigration documentation
